BILLY

BILLY does not have a phone number. This means you will not find a number online or on our website. We therefore do not offer a hotline or telephone support.

👉 Support is available exclusively in writing, via your accountant's email address or the live chat within the application. Our teams do not provide any phone number.

By using written communication exclusively to receive your questions, information is never lost. Everything is tracked and we have a complete history.

Furthermore, handling is more accurate — we have the time to analyse your question by looking at the full context of your situation.

Finally, we are able to direct you more effectively: your request is handled either by the customer service team or by your dedicated accountant.

The cherry on top: we often manage to reply within minutes via the live chat.

Monday to Thursday: 9am to 12:30pm and 1:30pm to 5pm

Friday: 9am to 12:30pm and 1:30pm to 4pm

- Monday to Thursday: 9am to 12:30pm and 1:30pm to 5pm
- Friday: 9am to 12:30pm and 1:30pm to 4pm

Maximum response times vary depending on the channel used:

Via live chat (Customer Service team): 2 hours (during business hours)

Via email (directly to your accountant): 2 business days

- Via live chat (Customer Service team): 2 hours (during business hours)
- Via email (directly to your accountant): 2 business days

Would you like to schedule an appointment?

Your dedicated accountant organises remote review and advisory meetings. They will suggest times by sending you a booking link directly from their calendar. These meetings take place by phone or video conference.

On your end, if you need an appointment, you can simply make the request via live chat or by email, explaining the topic to be discussed. Your accountant will then be able to allocate the necessary time for the meeting and prepare the relevant information.

To contact our customer service team, simply send a written message via the live chat or send an email to your accountant.

You can access the live chat via the small bubble at the bottom right of your screen:

⚠️ If the live chat bubble has disappeared, try the following solutions:

Make sure you are not browsing in private/incognito mode

Make sure you have not enabled any ad blockers

- Refresh your page
- Make sure you are not browsing in private/incognito mode
- Make sure you have not enabled any ad blockers
   

If these solutions do not work, send an email to <a href="mailto:team@billy.tech" rel="nofollow noopener noreferrer" target="_blank">team@billy.tech</a> and our team will quickly find a solution to unblock you.

Do you have a question or simply need help? Contact our team by email or live chat, directly within the application.

How to contact BILLY?

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

How to contact BILLY?

Written support

Opening hours and response times

Would you like to schedule an appointment?

Where can I find the live chat?